Refund & Return Policy
Refund & Return
Policy
Last Updated: August 05, 2026
Thank you for shopping with Peakora Tea.
We are committed to providing high-quality tea products and ensuring customer satisfaction. Please read our Refund & Return Policy carefully before making a purchase.
1. Eligibility for Returns
Due to the nature of our tea products, returns are accepted only under limited circumstances.
You may be eligible for a return or replacement if:
- You received the wrong item.
- Your order arrived damaged during shipping.
- The product is defective or unusable upon delivery.
- Your order is incomplete or incorrect.
To be eligible for a return, you must contact us within 7 days of receiving your order.
The product must remain:
- Unused
- Unopened
- In its original packaging
- Accompanied by proof of purchase
2. Non-Returnable Items
For health and safety reasons, we cannot accept returns of:
- Opened tea packages
- Used products
- Products without original packaging
- Gift cards
- Promotional or clearance items (unless damaged)
3. Damaged or Incorrect Orders
If your order arrives damaged or you receive the wrong product, please email us within 48 hours of delivery.
To help us process your request quickly, include:
- Your order number
- Clear photos of the product
- Photos of the shipping package (if applicable)
- A brief description of the issue
After reviewing your request, we will offer a replacement or refund where applicable.
4. Refund Process
Once your return request has been reviewed and approved, your refund will be processed using your original payment method.
Please allow 5–10 business days for the refund to appear in your account, depending on your payment provider or bank.
5. Late or Missing Refunds
If you have not received your refund after the expected processing period:
- Check your bank account.
- Contact your credit card provider.
- Contact your bank, as processing times may vary.
If you still have not received your refund, please contact us at:
Email: support@peakoratea.co
6. Exchanges
We only replace products that are:
- Damaged
- Defective
- Incorrectly shipped
Replacement requests must be submitted within 7 days of delivery.
7. Return Shipping
If your return is approved, we will provide instructions on how and where to send your item.
Unless the return is due to our error (incorrect or damaged product), customers are responsible for the return shipping costs.
Original shipping charges are non-refundable unless the mistake was made by Peakora Tea.
8. Order Cancellations
Orders may be cancelled only before they have been processed or shipped.
Once an order has been dispatched, it can no longer be cancelled.
9. Contact Us
If you have any questions regarding refunds, returns, or exchanges, please contact us.
Email: support@peakoratea.com
We aim to respond to all inquiries within 24–48 business hours.