Shipping Policy
Shipping
Policy
Last Updated: August 05, 2026
Welcome to Peakora Tea.
We are committed to delivering your order safely, quickly, and efficiently. Please read our Shipping Policy carefully to understand how we process, ship, and deliver your purchases.
1. Order Processing
All orders are processed within 1–3 business days after payment has been successfully received.
Orders placed on weekends or public holidays will be processed on the next business day.
If we experience a high volume of orders, processing times may be slightly delayed. In such cases, we will notify you via email.
2. Shipping Locations
Peakora Tea currently ships to selected domestic and international destinations.
If your location is unavailable during checkout, please contact us before placing your order.
3. Shipping Time
Estimated delivery times are:
- Domestic Orders: 2–7 Business Days
- International Orders: 7–15 Business Days
Please note that delivery times are estimates and may vary depending on your location, customs processing, weather conditions, courier services, or public holidays.
4. Shipping Charges
Shipping charges are calculated during checkout based on:
- Delivery destination
- Package weight
- Shipping method selected
Any applicable shipping fees will be displayed before you complete your purchase.
5. Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information (where available).
You can use the tracking number to monitor the status of your shipment.
6. Delayed Deliveries
While we strive to deliver orders on time, delays may occasionally occur due to circumstances beyond our control, including:
- Severe weather conditions
- Customs inspections
- Courier delays
- Public holidays
- High shipping volumes
Peakora Tea is not responsible for delays caused by third-party shipping providers.
7. Incorrect Shipping Information
Please ensure that your shipping address is complete and accurate before placing your order.
Peakora Tea is not responsible for delivery issues resulting from incorrect or incomplete shipping information provided by the customer.
If you notice an error in your shipping details, please contact us immediately after placing your order.
8. Lost or Damaged Packages
If your order arrives damaged or appears to be lost during transit, please contact us as soon as possible.
We will work with the shipping carrier to investigate the issue and assist you in resolving it.
9. Customs & Import Duties
For international orders, customs duties, import taxes, or other local fees may apply depending on your country’s regulations.
These charges are the responsibility of the customer and are not included in the product or shipping price unless otherwise stated.
10. Failed Delivery Attempts
If a delivery cannot be completed due to an incorrect address, repeated failed delivery attempts, or refusal to accept the package, additional shipping charges may apply for reshipment.
11. Order Changes & Cancellations
If you need to modify or cancel your order, please contact us as soon as possible.
Once an order has been shipped, changes or cancellations may no longer be possible.
13. Contact Us
If you have any questions regarding shipping or your order, please contact us.
Email: support@peakoratea.com
We aim to respond to all inquiries within 24–48 business hours.